Frequently Asked Questions

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How long does the process take?

This depends on the holder. We pride ourselves on handling your recovery as efficiently as possible. Our team members are experts in the process, and if we’ve reached out to you, that means we have everything teed up and ready to go. Some holders take just a few weeks, while others take a little bit longer. We make sure the process stays on track, make sure your team is kept up to date, and we give you our best estimate when dealing with holders we’ve handled before.

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How can I be sure this is safe and legitimate?

We understand your concerns, and we’re very aware there are operations out there with bad intentions. That’s why we’ve architected everything we do to keep your relationship with us risk-free. You’ll never receive a request for payment from us until you have a check in hand. Our agreement also states that you don’t pay us anything unless recovery is successful. Lastly, throughout the recovery process your cash assets never change owners. The checks we work to get reissued stay made out to their original recipients.

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Do you take your fee from the check and reissue us the difference?

No. In order to protect our clients, the reissued funds retain their original ownership. We overnight the reissued check in it’s full amount and simply enclose our invoice.

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Where can I confirm the details of the lost funds?

Once your team signs our agreement, we send you a disclosure with all the information we have on the missing funds. This helps your internal team investigate, and prevent the need for future recovery. Also, if you confirm you had already located the funds and were in active pursuit, our agreement is nullified and you owe us nothing.

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How do you acquire info on lost funds?

Capital recovery is not a straight path. Our recovery services team doesn’t work with unclaimed property that is public record. Our team combs through financial data, and exercises whatever means they can to acquire